Looking out from netFactor’s Offices in the Rocky Mountains
It looks like at long last springtime may have come to the Denver Tech Center where the netFactor offices are located. Hard to believe that just this week, the third week of May, Pike’s Peak got two feet of snow!
As a SaaS software provider our customers are located all over the world. And while we interact with them regularly, it has struck me that many will never have the opportunity to visit our offices in beautiful Colorado (or “Colorful Colorado”as the signs claim when you drive across the border from one of those other big square states out here in the west….). It is truly a special place to live and work of which we are very proud.
While we will most often post more “heady” content in our Blog about all things Anonymous Website Visitor Tracking and B2B Lead Gen, from time to time it is good to observe that other world going on just outside of our window. To see life being reborn, and wonder at that great circle as I have done this morning.
Now the other side of this story, and since we have dog-friendly offices, you can just imagine the frenzy our canine friends have been having at their encounter with this circle of life!
We hope springtime has come to your home and work location – and that you can find some time to enjoy the coming of the season and new life going on outside of your own window.
Join me in a Web Clinic – Integrate VisitorTrack into Hundreds of Web-Based Applications through Zapier
Thursday, April 21st: 2:00 2:30 pm EST
Join the Web Clinic: Register Here
by Christopher Jeffers: CEO and Founder of netFactor Corporation
I am pleased to announce the launch of VisitorTrack onto the Zapier integration platform.
What does this mean for our users?
Now you can seamlessly transport website visitor contact records out of VisitorTrack into the web-based applications your company uses. Salesforce. Hubspot. Constant Contact, Pardot MailChimp – over 500 different apps!
Zapier is the hottest integration “hub” in the marketplace. We’ve been working hard to build into this platform to enable a whole new level of sales and marketing effectiveness for VisitorTrack users.
- Automate tasks to move complete contact records from VisitorTrack into the apps you use
- Create new workflows which enable real-time selling and marketing to the best web prospects
- Simplify manual batch export of groups of contact records from VisitorTrack into designated applications such as an email list
Please join me in a Web Clinic to discover powerful new capabilities which will extend the power of anonymous website visitor tracking. In this 30 minute webinar I will demonstrate the following:
Introduction of Zapier – learn about this powerful platform for integration of web apps
New Sales & Marketing Capabilities – you’ll be presented with several use cases which extend VisitorTrack into a whole-new array of tactics
CRM Integration Walkthrough – I’ll demonstrate an example of just how easy it is to hook VisitorTrack into CRM
Free Offer – Participants will be provided a special one-on one consultation to connect their VisitorTrack account into Zapier
I hope you will join me in this fast-paced Web Clinic. This is open to VisitorTrack Users and Partners through registration at: https://attendee.gotowebinar.com/register/6913336963665168129
Every business experiences sales cycles.
Sales pipelines and close rates ebb and flow based on many factors – some are market driven, some are internally driven. Business leaders learn to expect these sales cycles and plan accordingly.
But, when sales stagnate or decline for multiple months, there is something else happening. Since most business executives are “big picture” thinkers, their natural tendency is to first examine the business strategy. Has the market fundamentally shifted such that the product-market fit has weakened? Are new competitors in the game taking market share? Have the partners and allies changed direction? Is the product being disrupted by new technology? Any number of strategic factors may be the root cause of sustained sales stagnation, and business leaders need to continually monitor what’s happening outside the company for their business to remain relevant.
Strategy changes take lots of time and planning to implement.
If your sales have flat-lined, you need to respond quickly. Time is not on your side. In these situations, look at your Operating Model. Where Strategy is all about the “why” and “what” of your business, the Operating Model is about “how” – it’s about execution. When sales stagnate or decline, in addition to examining your strategy, examine your customer acquisition Operating Model. You may have hidden opportunities to recover sales growth and earnings by making changes to how you find and acquire customers.
To start this examination, map out exactly how you acquire customers today. This map is your status quo. For most businesses, the customer acquisition status quo looks very similar to how other companies in their industry acquire customers:
- Marketing generates awareness using advertisement, direct marketing, email campaigns, tradeshows, webinars, social media, analyst relations, etc.
- Marketing creates “pull” to the website using email campaigns, webinars, social media, and SEO/PPC
- Marketing captures the names of interested prospects (aka “leads”) via web form registrations, tradeshow giveaways, and webinar registrations
- Leads (names) are passed to Sales for Sales to qualify for Budget, Authority, Need, and Timing (BANT)
- Sales engages the qualified prospects and, hopefully, closes most as new customers
- Rinse and repeat.
If you have been in business any length of time, you have optimized your customer acquisition Operating Model around status quo. The problem with status quo is that it gets comfortable. But if sales stagnate, chances are your customer acquisition Operating Model is stale. Status quo is no longer getting the job done. It’s time to change status quo.
Here are some ideas for adapting your customer acquisition Operating Model:
- Think like your prospect. How do they find out about potential solutions to their business problems? What do they do to research their alternatives? Who do they listen to for ideas?
- Re-examine your marketing communication channels. Most of the research today is done by Millennials. Millennials are tech savvy and social media mavens. They don’t “do” tradeshows and their preferred communication platform is text, not email.
- Entertain to educate. Are you still publishing product-centric white papers? Publish a short, fun video on YouTube instead. Sixty minute webinars? Too long. Make webinars thirty minutes or less and feature one of your customers telling their story of how your product or service helped them.
- Set your content free. Any marketing content worth publishing must be frictionless to access. If you still require your web visitors to fill out a form before they can access your content, you are telling 95% of your readers to go away. Better yet, publish your content openly in social media.
- Open the aperture. A good collection rate of web visitors who self-identify is 2% – 3% of all web visitors. If your web lead capture is focused only on the visitors who self-identify, you are wasting a valuable resource. Invest in a solution to identify the other 97% of your web visitors, and make sure the solution you implement can also tell you what these visitors looked at.
Sales cycles are normal for all businesses; sales stagnation or decline is not normal. When sales flat-line over an extended period, it’s time to re-examine both your business strategy and your customer acquisition Operating Model. Fixing your business strategy may be what’s needed for (re)gaining long term sustainable competitive advantage. In the meantime, re-examine how you acquire customers and be prepared to change status quo.